RETURN POLICY
At Graceitsolutions.in, we strive to ensure your satisfaction with our products. This Return Policy outlines the terms and conditions for returning items purchased from our website.
Returns and Exchanges:
Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Time Frame: You have Five days from the date of purchase to initiate a return or exchange.
How to Initiate a Return:
Contact Us: To initiate a return, please contact our customer service team at [customer-graceitcochin@gmail.com] with your order number and details about the item you wish to return.
Authorization: Our customer service team will provide you with a return authorization and instructions for returning the item.
Return Shipping:
Cost: The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
Packaging: Please ensure that the item is securely packaged to prevent damage during return transit.
Refunds:
Processing Time: Refunds will be processed within Fifteen days of receiving the returned item.
Method: Refunds will be issued to the original payment method used for the purchase.
Exchanges:
Availability: If you wish to exchange an item, please indicate the desired replacement when contacting our customer service team. Exchanges are subject to product availability.
Exceptions:
Non-Returnable Items: Certain items, such as opened or used products, custom orders, and downloadable software, may not be eligible for return.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
Cancellations:
Cancellations of orders can only be made before the order is shipped. Once an order is shipped, the return policy applies.
Contact Us:
If you have any questions or concerns about our Return Policy, please contact us at [customer-graceitcochin@gmail.com].
By making a purchase on Graceitsolutions.in, you agree to the terms outlined in this Return Policy. We reserve the right to update or change our Return Policy at any time, and any changes will be posted on this page with the updated date.